Karen Itzhel Benjamin Ocampo Lago Fondo 30A, Cd. Lago, Nezahualcóyotl, Estado de México, 57180 | 0445545942200 | 21587260 |
[email protected] | Date of Birth: August, 17, 1988 |
Professional Objective I want to become part of a company where I can contribute with my experience and skills to the continued success of the organization and at the same time achieve personal growth and professional development.
Skills I am creative, dynamic, tolerant and proactive. I am a good team worker with excellent communication skills able to work under pressure. I am open to innovation and enjoy being in touch with other people through customer service.
Education MARKETING BACHELOR’S DEGREE | DECEMBER 2013 | UNITEC CUITLÁHUAC
Adittional Skills SOFTWARE · · · · · ·
SAP Microsoft Office Adobe Photoshop Adobe Illustrator Adobe Dreamweaver Adobe Fireworks
LANGUAJES · Advanced english.
COURSES · “Conociendo el Servicio” | december 2014 | TELCEL · “Principios básicos en la Procuración de Fondos | june 2013 | Procura, A.C.
Professional Experience IN-HOUSE SERVICES AND SALES EXECUTIVE | CENTRO CITIBANAMEX | DECEMBER 2016 – JUNE 2016 · Provide information to exhibitors, internal and external customers and visitors about the services provided by the site. · Follow-up of service requests from request to after-sale. · Elaboration of operating and sales reports. · Copy Center and Computer Services Management.
CUSTOMER SERVICE EXECUTIVE | ABC MEDICAL CENTER | OCTOBER 2015 – DECEMBER 2016 · Establish a close relation with the patient and its family during their stay in the hospital in order to guarantee a high quality service. · Prepare daily activity reports of the patients flow. · Manage, report, follow up and escalate customer complaints, suggestions and congratulations. · Receive, escalate and solve customer claims and requests. · Inform patients and their families about hospital services. · Supervise processes, detect conflicts and propose changes that improve the procedures of the area.
CUSTOMER SERVICE REPRESENTATIVE | TELCEL | DECEMBER 2014 – OCTOBER 2015 · Counseling and personalized quality service to users based on the Company's Policies and Procedures. · Provide prompt solutions and alternatives to meet customer specific needs. · Contribute to achieve the company´s goals through customer retention and sales increase. · Continuous update of brands, devices, processes, systems, sales strategies and product offers and services.
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